Frequently Asked Questions
There is lots of specific printing info over on the support page, but here you’ll find some of the more common questions we get, covering a wide range of topics.
General Questions
Yes, some. We keep your preferred name/business name, delivery address, email address, and best contact number on file. We also keep a list of your previous orders, to make future orders or interactions run smoothly. We will never share any of your personal information with third parties.
Very! We’ve tried to find the balance between premium quality and affordable prices, and no complaints so far! If you are shopping around and you find a better price, let us know… We always price-match or beat where possible.
You bet! If you want to see samples of some of our paper stocks or common products, let us know specifically what you are looking for and we will get something sent out to you right away.
Mint Printing is a one-stop shop for almost everything in the world of print, but because there are thousands of printable items out there, it’s sometimes hard to specifically categorise all of them. If you’re after something in particular and you can’t find it on our site, just get in touch with us and we’ll let you know your options.
As a standard, we deliver Australia wide for free! We have deals set up with couriers across the country meaning even the remote areas are within our range. The only time we may have to charge for delivery is if the job changes dramatically or an urgency is added, and any additional fees will be discussed up front. We recommend you contact us before placing your order so that we can arrange to meet your deadline.
Yes, yes, yes! We have loads of options available when it comes to 100% recycled paper stock, and even our standard stocks are super environmentally friendly. We have a strict focus on minimising our impact on the planet and printing in a more sustainable way. This includes using recycled or plantation sourced papers, petroleum free inks, and the careful management of the recycling of waste.
Unfortunately no, there are too many variables in the world of print… This means our price list would be a kilometre long and very messy. The best thing to do is shoot through a quote request and we will get back to you right away with some prices and quantity options.
We order our raw materials in bulk so even if paper prices in Australia fluctuate, we can generally keep the same price for you. This being said, not all of our products are paper-based, so as a blanket rule we would say quotes are valid for 30 days.
We’ve listened to our customers and kept it easy. We accept direct bank transfers or payID. if you can only pay by card, we will email you a digital invoice. Then simply pay with your card details or PayPal. Just let us know 🙂
It depends! Once an order is placed and confirmed, it is immediately/automatically scheduled in our print queue and can not be cancelled. If you need to cancel right away, there is a good chance we can remove it from the queue. This can be different for specialty items and varies on a job to job basis. We hope you understand, as our priority is to keep turnaround times fast for our customers.
Please contact us right away! We triple-check everything before dispatch so we need to know if there’s been a quality control lapse. One of our customer service staff will respond to you personally to fix the problem. It’s extremely rare, but if we can’t fix the problem with a free reprint, we will refund you 100%.
Yep! If you’ve ordered something from us like a decal, shop signage, or something else that needs to be installed professionally, let us know ahead of time and we’ll organise it all for you.
On paper we are open 9am-7pm Monday-Friday. However, we still try our best to answer calls, emails, and even live chat outside of these hours.
Artwork Questions
Of course! We have a dedicated team of graphic designers to help you with all your design and artwork needs. Get in touch and we can have a chat about your needs specifically. You may also find some handy information over at our Support page.
We ask you to email your PDF directly to us. If your file is too large to email, we recommend a file sharing app like Google Drive, Dropbox, or WeTransfer. Let us know if you have any troubles and we’ll be sure to assist.
It’s our policy! We don’t get anything in the print queue unless a digital proof has been signed off by you. Some things you should be looking for:
– Measurements are correct.
Page order is correct (if applicable).
You have spell-checked everything and made sure contact details are spot on… We recommend getting another pair of eyeballs on it too.
Once we have your permission to print, it may be too late to cancel the order if you spot a mistake, so use a fine-tooth comb!